Terms & Conditions
Last Updated: October 18, 2026
These Terms & Conditions govern access to and use of the Duolala website at duolala.com. They explain the rules for browsing our website, submitting inquiries, reviewing product information and communicating with us about custom plush toy development and manufacturing.
Duolala aims to make the distinction between general website information and confirmed commercial commitments clear. Specific manufacturing projects may be subject to separate quotations, purchase orders, pro forma invoices, signed agreements and approved product specifications.
Please read these Terms before using our website or submitting information through its forms. Your rights and obligations remain subject to applicable law and any valid written agreement governing a particular transaction.
Company Identity and Definitions
The Duolala website is operated by Shenzhen Duolan Technology Co., Ltd., a company based in China. Duolala is the company’s custom plush toy business brand.
For purposes of these Terms:
- “Duolala,” “we,” “us” and “our” refer to Shenzhen Duolan Technology Co., Ltd. in connection with the Duolala website and related business activities.
- “Website” refers to duolala.com and its associated content and features.
- “Visitor” or “user” refers to a person accessing or using the website.
- “Inquiry” refers to a request for information, a quotation, sample development, manufacturing services or related business communication.
- “Project materials” refers to artwork, illustrations, photographs, logos, specifications, bills of materials, packaging files and other information submitted for a proposed or confirmed project.
- “Commercial agreement” refers to an applicable written agreement, accepted quotation, purchase order, pro forma invoice or other contractual document establishing the terms of a particular transaction.
References to Duolala as a brand do not establish a separate legal entity. The contracting party for a manufacturing transaction must be identified in the relevant commercial documents.
Scope and Relationship to Commercial Agreements
These Terms address general website use and related communications. They do not, by themselves, establish the complete commercial terms for manufacturing a custom plush toy, producing a sample or fulfilling a bulk order.
A specific project may require separate written confirmation of product specifications, quantities, pricing, payment terms, production schedules, quality requirements, delivery arrangements and intellectual property permissions.
Where a valid signed agreement or other accepted commercial document governs a specific project, the project terms must be read alongside these website Terms. If provisions conflict, the parties should follow the applicable agreement’s express precedence provisions and any mandatory requirements of applicable law.
A website description, inquiry response or preliminary discussion does not automatically amend an existing manufacturing agreement. Changes to contractual obligations must be agreed through the applicable written process.
Nothing in these Terms is intended to remove rights or obligations that cannot lawfully be excluded or varied.
Website Access and Acceptable Use
Visitors may use the Duolala website to learn about custom plush toy manufacturing, review product and service information, submit legitimate business inquiries and contact our team.
When using the website, you agree to act lawfully and avoid activities that interfere with the website, other users or our legitimate business operations.
You are responsible for ensuring that information submitted through our forms is accurate to the best of your knowledge and that you have authority to provide any business information, artwork or other materials you submit.
If you submit an inquiry on behalf of a company, brand or organization, you should have the necessary authority to communicate about the proposed project. Submitting an inquiry does not, by itself, establish authority to enter into a binding contract on behalf of that organization.
We may take reasonable steps to protect the website, investigate suspected misuse and restrict access where permitted by applicable law.
Prohibited Website Activities
Visitors must not use duolala.com for unlawful activities or in ways that compromise website security, infringe third-party rights or interfere with legitimate business communications.
Prohibited activities include:
- Attempting to access restricted systems, accounts or information without authorization.
- Introducing malicious code, malware or other harmful material.
- Interfering with website availability, security controls or normal operation.
- Submitting fraudulent inquiries, impersonating another person or misrepresenting authorization.
- Copying, republishing or commercially exploiting protected website content without the necessary permission.
- Using automated methods to extract website content in violation of applicable law or valid access restrictions.
- Uploading artwork or files that you have no legal right to share for the stated purpose.
- Using the website to facilitate infringement, fraud or other unlawful conduct.
Nothing in these Terms prohibits activities that applicable law expressly permits, including legally protected uses of information.
Where misuse is reasonably suspected, we may investigate and take proportionate action, including restricting access or preserving relevant records where lawful.
Website Content, Accuracy and Updates
Duolala publishes information about custom plush toys, stuffed animals, product development, materials, manufacturing processes and related services to help visitors understand our capabilities and assess potential projects.
Website content may include product photographs, reference designs, material descriptions, general MOQ information, estimated development timelines and examples of manufacturing techniques.
Some information is illustrative or indicative. The final feasibility, price, specification and schedule for a particular project depend on its requirements and the terms confirmed in the applicable commercial documents.
Differences in screen settings, lighting, fabric texture, pile direction, embroidery, printing and production methods may affect the appearance of product photographs and physical samples.
We make reasonable efforts to maintain accurate website information but do not guarantee that every description remains complete, current or suitable for every project. We may correct errors, update content or discontinue website material without notice where permitted by law.
Any express commitment contained in a valid commercial agreement remains subject to its own terms and is not overridden by a general website disclaimer.
Inquiries, Quotations and Sample Discussions
Visitors may contact Duolala to discuss custom plush toy development, request a quotation or explore a potential manufacturing project.
The quality of an initial assessment depends on the information available. Depending on the project, we may need:
- Product dimensions and target size.
- Reference artwork, photographs or character files.
- Fabric, filling, embroidery, printing and accessory requirements.
- Quantity by design, size or color.
- Packaging, labeling and testing requirements.
- Destination market and requested delivery date.
A preliminary estimate may change when specifications, material choices, quantities, packaging, testing requirements or delivery arrangements are clarified.
A quotation is subject to the assumptions, exclusions, validity period and other terms expressly stated in the quotation. If no validity period is specified, the quotation should be reconfirmed before being relied upon for a later order.
An inquiry, preliminary estimate or discussion of sample development does not automatically create a binding manufacturing order. The parties must establish their commercial commitments through the applicable acceptance and contracting process.
Sample fees, revisions, sample schedules and any applicable shipping charges should be confirmed in writing for the relevant project. A proposed timeline is not a guaranteed delivery date unless expressly agreed as such in the applicable commercial documents.
Orders and Contract Documents
A manufacturing order should be supported by written documents that identify the agreed product, commercial terms and delivery requirements.
Depending on the transaction, relevant documents may include:
- A formal quotation and its stated assumptions.
- A purchase order accepted by the appropriate party.
- A pro forma invoice or other payment document.
- A signed manufacturing or sales agreement.
- Approved artwork, product specifications and bill of materials.
- An approved sample or designated reference sample.
- Confirmed packaging artwork, labeling instructions and inspection criteria.
- Written change approvals issued during development or production.
The applicable documents should identify the contracting parties and clarify the agreed quantities, unit prices, additional charges, payment milestones, production schedule, delivery terms and other material conditions.
For custom plush products, the approved version of the artwork, specifications and reference sample should be clearly identifiable. An informal message or an outdated attachment should not be treated as an approved production revision unless the parties’ agreed approval process permits it.
If a conflict arises between documents, the parties should apply the precedence provisions in their commercial agreement. Where no express precedence rule exists, the conflict should be resolved through written clarification before the affected work proceeds.
A website inquiry or an automatically generated acknowledgment is not, by itself, confirmation that Duolala has accepted an order or committed to a production schedule.
Intellectual Property in Website Content
Unless otherwise identified, the original text, graphics, photographs, videos, page designs, logos and other materials published on the Duolala website are owned by Duolala or used under applicable permission or license.
Visitors may view the website and use its information for legitimate personal or business evaluation. No ownership rights are transferred through ordinary website access.
Without the necessary authorization, visitors must not reproduce, distribute, modify, publicly display or commercially exploit protected website materials beyond uses permitted by applicable law.
The Duolala name, brand assets and other identifying materials must not be used in a way that falsely suggests sponsorship, endorsement, affiliation or authorization.
Certain website images or references may depict third-party products, characters, trademarks or other protected material. Any rights in such material remain with the relevant rights holders.
A visitor who wishes to reproduce Duolala website content for a commercial purpose should obtain written permission where required.
These provisions concern content published on the website. They do not determine ownership of customer artwork, commissioned designs, project-specific tooling or other intellectual property governed by a separate commercial agreement.
Customer Artwork and Submitted Materials
Custom plush development may involve original character illustrations, licensed intellectual property, brand logos, product sketches, reference photographs, packaging artwork and detailed manufacturing specifications.
A person submitting such materials represents that they have the rights, permissions or other lawful authority necessary to provide them for the stated purpose.
Submitting artwork does not automatically transfer ownership to Duolala or grant unrestricted permission to reproduce, sell, publish or use the material for unrelated purposes.
Unless a separate written agreement provides otherwise, materials submitted for an inquiry may be used only to the extent reasonably necessary to review the request, assess manufacturing feasibility, prepare a quotation and communicate with the submitting party.
If the project proceeds, additional use may be necessary to develop samples, manufacture the approved product, coordinate authorized production activities and fulfill the agreed order. The applicable commercial and intellectual property terms should define the permitted use.
Visitors should not submit material that infringes another party’s copyright, trademark, design rights, contractual restrictions or other protected interests.
If a rights holder believes material has been submitted or used unlawfully, they may contact Duolala with sufficient information to identify the material and explain the concern. We may review the request and take appropriate action consistent with applicable law and any relevant agreement.
Confidentiality and Separate Agreements
Some custom plush projects involve commercially sensitive information, including unreleased characters, licensing materials, product concepts, pricing information, prototype photographs, bills of materials, packaging designs and launch plans.
A visitor who requires specific confidentiality obligations should discuss and establish appropriate written arrangements before disclosing highly sensitive information. Duolala can discuss an NDA, NNN agreement or other confidentiality terms where appropriate for the proposed project.
A separate confidentiality agreement may define:
- The information covered by the agreement.
- The permitted purposes for reviewing, developing or manufacturing a project.
- The personnel and authorized service providers who may access the information.
- Restrictions on disclosure, reproduction and unrelated use.
- Procedures for returning or destroying materials where applicable.
- Confidentiality periods, exceptions and available remedies.
An NDA or NNN agreement does not automatically transfer intellectual property ownership or grant a manufacturing license. Those rights and permissions should be addressed separately where necessary.
If a valid confidentiality agreement conflicts with these general website Terms, the specific agreement will govern the conflicting confidentiality matter to the extent provided by that agreement and permitted by applicable law.
Visitors should identify confidential material clearly and use an appropriate secure communication channel when sharing sensitive files.
Product Information, Testing and Compliance
Custom plush toys may be subject to different product safety, labeling, testing and documentation requirements depending on their intended users, design, materials, destination market and applicable regulations.
General information on duolala.com should not be interpreted as a blanket guarantee that every custom product meets every regulatory requirement in every country.
Before production, the parties should clarify the requirements applicable to the specific SKU and destination market, including where relevant:
- Intended age group and product classification.
- Fabric, filling, trims and accessory specifications.
- Small-parts, attachment-strength or other applicable safety considerations.
- Required labels, warnings, tracking information and packaging details.
- Applicable testing, inspection and supporting documentation.
- The party responsible for arranging and paying for testing or certification activities.
- Any required changes following a material, design or production revision.
A test report, certificate or compliance document applies only within its actual scope. A report for one sample or product configuration should not automatically be treated as evidence for a materially different SKU, material combination or destination market.
The applicable commercial agreement should identify the parties’ responsibilities for specifications, testing, approvals, documentation and market-specific compliance. Neither party should assume that an unconfirmed regulatory obligation has been accepted merely because it was discussed during an inquiry.
Third-Party Websites and Services
The Duolala website may contain links to external websites or, where enabled, content and services provided by third parties.
External operators control their own websites, content, availability and privacy practices. Their terms and policies may apply when you access or use their services.
A link on duolala.com does not necessarily mean that Duolala endorses the external operator or guarantees the accuracy, security or suitability of its content.
Visitors should review the relevant third party’s terms and privacy information before providing personal information, uploading files, making payments or entering into an agreement through an external service.
Duolala is not responsible for third-party content or services to the extent responsibility may lawfully be excluded. Nothing in these Terms excludes liability that cannot legally be excluded.
Website Availability and Security
We aim to keep duolala.com accessible and functional, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable or experience errors because of maintenance, software updates, hosting issues, network disruptions, security incidents or other technical circumstances.
We may modify, suspend or discontinue a website feature where reasonably necessary for maintenance, security, operational requirements or other legitimate purposes, subject to applicable law.
Visitors should maintain appropriate security practices when accessing the website, including protecting their own devices, accounts and credentials and avoiding suspicious links or attachments.
If you experience a suspected security issue involving the website or a project communication, please contact Duolala through an appropriate channel and provide enough information for us to investigate.
These provisions concern website availability and security. They do not replace any specific service-level, delivery or performance commitments expressly agreed in a commercial contract.
Disclaimers and Limitation of Liability
To the maximum extent permitted by applicable law, the Duolala website and its general informational content are provided on an “as available” basis. We do not guarantee uninterrupted access or that all general website information will be error-free, complete or suitable for every intended use.
Visitors should confirm project-specific specifications, pricing, lead times, compliance requirements and other material conditions through the applicable commercial process before making purchasing or business decisions.
To the maximum extent permitted by applicable law, Duolala will not be liable for indirect or consequential losses arising solely from website access or use where such exclusion is lawful and applicable to the circumstances.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing in this section overrides a valid written manufacturing agreement or removes rights that applicable law makes mandatory.
Any liability relating to a specific manufacturing order, defective goods, delivery failure, intellectual property infringement or other contractual matter must be assessed under the applicable commercial agreement and governing law.
The precise scope of any limitation of liability remains subject to applicable law. These provisions are not intended to create a blanket exemption from responsibility for every website or commercial activity.
Privacy, Cookies and Policy Updates
Personal information submitted through duolala.com may be processed as described in our Privacy Policy. Visitors should review the Privacy Policy for details about the categories of information collected, purposes of processing, sharing, retention and applicable privacy rights.
Where cookies or similar technologies are used, the relevant notices and preference mechanisms should explain their operation in accordance with applicable requirements.
The Privacy Policy addresses personal information. These Terms address general website use and related rules. A confidentiality agreement or commercial agreement may impose additional requirements for project files and business information.
Duolala may revise these Terms when website features, business activities or applicable legal requirements change.
The “Last Updated” date at the beginning of the document will be revised when a new version is published. Where applicable law requires additional notice or affirmative acceptance of a material change, we will follow the relevant requirements.
Continued website use should not be treated as a substitute for affirmative consent where applicable law requires a specific form of agreement.
Governing Law and Dispute Resolution
If a dispute concerns a specific manufacturing or sales transaction, the parties should first refer to the applicable signed commercial agreement for its governing law, dispute resolution procedure and any agreed jurisdiction.
For matters relating solely to website use, the parties are encouraged to raise the issue directly with Duolala and attempt to resolve it through good-faith communication before pursuing formal proceedings, where appropriate.
If informal resolution is unsuccessful, applicable law and the competent forum will be determined under the legal rules governing the dispute, subject to any valid written agreement and mandatory legal requirements.
Nothing in these Terms prevents a party from seeking urgent relief where legally available or exercising a right that cannot lawfully be waived.
The enforceability of any governing-law, jurisdiction or dispute-resolution provision depends on the relevant facts and applicable law. These Terms should be reviewed by qualified legal counsel before publication to confirm the appropriate legal framework for Duolala’s website and international commercial activities.
Contact Duolala About These Terms
For questions about these Terms & Conditions, website content or the relationship between website rules and a proposed manufacturing project, contact Duolala using the details below.
Legal and Business Entity: Shenzhen Duolan Technology Co., Ltd.
Business Brand: Duolala
Website: https://duolala.com/
Email: info@duolala.com
Telephone: +86 189 2946 5598
Business Contact Address: Room 506, Building A, No. 9, Caodui Street, Longgang District, Shenzhen, China
When contacting us about a particular quotation, order or project, please include the relevant reference number and identify the issue clearly. Avoid sending passwords, payment credentials or unnecessary sensitive personal information.
For contractual matters, written communication should identify the relevant quotation, purchase order, invoice, agreement or approved specification so that the issue can be reviewed against the correct documents.
We will review inquiries and respond through an appropriate business communication channel.
