Privacy Policy
Last Updated: October 18, 2026
Duolala respects the privacy of people who visit our website, request quotations, share product designs or contact us about custom plush manufacturing. This Privacy Policy explains what personal information we may collect, why we use it, when it may be shared, how long it may be retained and how you can exercise applicable privacy rights.
The policy applies to our website at duolala.com and personal information handled through related inquiry and business communications. Additional terms may apply to specific projects, contracts or confidentiality arrangements.
Who We Are and How This Policy Applies
Duolala is the custom plush toy and stuffed animal manufacturing brand operated by Shenzhen Duolan Technology Co., Ltd.
We may process personal information when you browse our website, submit a Request a Quote form, contact our team by email, upload product artwork or communicate with us about samples, quotations and manufacturing projects.
This policy covers personal information handled in connection with these activities. It does not govern the independent privacy practices of external websites or services linked from our website.
Where a separate agreement establishes additional confidentiality or data-handling obligations for a specific project, the relevant agreement applies alongside this policy, subject to applicable law.
What Information We Collect
The information we collect depends on how you interact with Duolala and which website features you use. We aim to collect information relevant to the inquiry, service or business purpose involved.
| Information Category | Examples |
|---|---|
| Contact Information | Name, work email, company name, telephone number, country or region and job title, where provided |
| Inquiry and Project Details | Product type, dimensions, order quantities, materials, decoration, packaging, target delivery dates and project messages |
| Uploaded Files | Artwork, sketches, reference photographs, product specifications and other files voluntarily submitted for project evaluation |
| Communication Records | Emails, quotation discussions, revision comments, meeting notes and relevant project correspondence |
| Technical Information | IP address, browser and device details, pages visited, timestamps, referring pages and server or security logs, where generated by the website or its tools |
| Preferences and Consent Records | Marketing subscription status, communication preferences, cookie choices and related records, where applicable |
You can usually browse public website content without submitting information through an inquiry form. Some technical information may still be processed automatically when the website loads, depending on the hosting, security and other tools in use.
Please avoid submitting sensitive personal information unrelated to your inquiry. If additional information is necessary for a particular business purpose, we will assess the appropriate way to handle it.
What Information We Collect
The information we collect depends on how you interact with Duolala and which website features you use. We aim to collect information relevant to the inquiry, service or business purpose involved.
| Information Category | Examples |
|---|---|
| Contact Information | Name, work email, company name, telephone number, country or region and job title, where provided |
| Inquiry and Project Details | Product type, dimensions, order quantities, materials, decoration, packaging, target delivery dates and project messages |
| Uploaded Files | Artwork, sketches, reference photographs, product specifications and other files voluntarily submitted for project evaluation |
| Communication Records | Emails, quotation discussions, revision comments, meeting notes and relevant project correspondence |
| Technical Information | IP address, browser and device details, pages visited, timestamps, referring pages and server or security logs, where generated by the website or its tools |
| Preferences and Consent Records | Marketing subscription status, communication preferences, cookie choices and related records, where applicable |
You can usually browse public website content without submitting information through an inquiry form. Some technical information may still be processed automatically when the website loads, depending on the hosting, security and other tools in use.
Please avoid submitting sensitive personal information unrelated to your inquiry. If additional information is necessary for a particular business purpose, we will assess the appropriate way to handle it.
How We Use Personal Information
Duolala uses personal information for defined business and website purposes. The information collected for one purpose is not automatically treated as permission for unrelated uses.
Responding to Inquiries and Preparing Quotations
We use contact details and project information to respond to questions, assess product requirements, clarify missing specifications and prepare quotations. Artwork and reference files may help our team evaluate construction, fabric, decoration and other manufacturing requirements.
Managing Sampling and Manufacturing Projects
When a discussion progresses into a sample or production project, relevant information may be used to coordinate development, confirm specifications, communicate revisions, manage approvals and support delivery arrangements.
Operating and Protecting the Website
Technical information may be used to maintain website functionality, identify errors, prevent spam, investigate suspicious activity and protect the website and its users.
Meeting Legal and Business Obligations
We may process relevant records to meet applicable legal requirements, maintain appropriate business records, enforce agreements, resolve disputes or establish and defend legal claims.
Sending Marketing Communications
Where permitted by applicable law, we may use contact details to send relevant business or promotional communications. We will obtain consent when required and provide an appropriate way to unsubscribe or manage communication preferences.
Submitting a quotation request does not, by itself, mean that you have agreed to receive unrelated promotional emails.
Legal Grounds for Processing Information
Where applicable privacy laws require a legal basis for processing personal information, Duolala will rely on a basis appropriate to the purpose and circumstances.
Depending on the activity and applicable law, the basis may include:
- Pre-contractual steps or contract performance: Responding to a quotation request, assessing project requirements or carrying out agreed business activities.
- Legitimate interests: Maintaining website security, managing business communications, preventing misuse and protecting legitimate commercial interests, where permitted by law and subject to applicable safeguards.
- Consent: Processing information for activities that require your consent, such as certain marketing communications or optional cookies.
- Legal obligations: Retaining or disclosing records when required by applicable law.
Where processing relies on consent, you may withdraw it as permitted by law. Withdrawal does not affect processing lawfully carried out before the withdrawal.
How We Handle Artwork and Confidential Project Files
Custom plush development may involve unreleased characters, licensed artwork, original illustrations, product specifications, packaging designs and other commercially sensitive material. We handle project files according to the purpose for which they are provided and any applicable confidentiality arrangements.
Project Evaluation and Development
Artwork and reference files may be reviewed to assess design feasibility, dimensions, pattern construction, material choices, decoration methods and sampling requirements. If a project proceeds, relevant information may be used to support the agreed development and manufacturing work.
Access and Authorized Sharing
Access to project information should be limited to personnel and service providers who need it for the relevant business purpose. Where production partners or other third parties need access to project files, the information shared should be limited to what is necessary for the work and handled under appropriate contractual or confidentiality arrangements.
Marketing and Public Display
We do not intend to use confidential customer artwork, unreleased characters or project-specific designs in public marketing materials without the necessary authorization or other lawful basis.
Submitting artwork for quotation or manufacturing does not, by itself, grant Duolala permission to publish the artwork, use it to promote unrelated products or disclose it to other customers.
Confidentiality Agreements
NDA/NNN arrangements can be discussed before confidential files are shared. A separate agreement may define permitted use, disclosure restrictions, ownership obligations and other protections more specifically than this general Privacy Policy.
Cookies and Similar Technologies
Cookies and similar technologies may be used to support website functions, remember preferences, understand website usage or support advertising, depending on the tools enabled on duolala.com.
Essential Website Technologies
Some technologies may be necessary for basic website functions, security, form processing or remembering a user’s choices. These technologies should be distinguished from optional analytics or marketing tools.
Analytics and Marketing Technologies
If analytics or advertising technologies are enabled, they may collect information about website visits, interactions, browser characteristics or advertising activity. Their operation and the information they collect depend on the specific services configured on the website.
Where required by applicable law, optional technologies will be subject to the appropriate consent or choice mechanism.
Managing Cookie Preferences
You may be able to manage cookies through your browser settings or a cookie preference tool provided on the website. Blocking certain cookies may affect some website functions.
The specific cookies, providers, purposes and retention periods depend on the website’s actual configuration. Please consult the available cookie settings or related notices for additional details.
When We Share Personal Information
Duolala may disclose personal information when necessary for the purposes described in this policy, subject to applicable law and appropriate safeguards.
Service Providers
Depending on the services used, recipients may include website hosting providers, email and form-processing services, security providers, file-storage services, CRM systems, analytics providers and technical support providers.
These providers should receive only the information reasonably necessary to perform their assigned services and should handle it in accordance with applicable contractual and legal requirements.
Manufacturing and Project Partners
Where necessary to assess or carry out an authorized project, relevant product specifications or artwork may be shared with personnel, production partners or suppliers involved in development and manufacturing. Confidentiality and permitted-use requirements should be addressed through appropriate arrangements.
Legal and Business Requirements
Information may be disclosed where required by law, a valid legal process or a competent authority, or where disclosure is reasonably necessary to protect rights, address security incidents, enforce agreements or resolve disputes.
Corporate Transactions
If a business restructuring, asset transfer or similar transaction occurs, relevant information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.
Duolala does not sell personal information in exchange for monetary payment. Some privacy laws define “sale” or “sharing” more broadly, including certain disclosures through advertising technologies. Any applicable notices and choices must reflect the technologies actually used on the website and the laws that apply.
International Data Transfers
Duolala is operated by a company based in China. Depending on the inquiry, project arrangements and service providers involved, personal information may be processed in China or accessed from other countries or regions.
International processing may be necessary to respond to inquiries, coordinate authorized project activities or operate website services. The locations involved depend on the actual systems and parties handling the information.
Where applicable law requires safeguards for international transfers, we will use the relevant lawful transfer mechanism and safeguards appropriate to the circumstances.
If you need further information about a particular transfer relating to your inquiry or project, contact us using the details provided at the end of this policy.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements and legitimate business needs.
Retention periods may differ by information type:
- Unresolved inquiries: Retained for the time needed to respond, clarify requirements and manage relevant follow-up.
- Project and quotation records: Retained as necessary to manage development, quotations, samples, production discussions and related business records.
- Contracts, order and financial records: Retained for the periods required by applicable law or reasonably necessary for contractual obligations, accounting and dispute management.
- Marketing preferences: Retained as needed to manage subscriptions, record relevant choices and respect opt-out requests.
- Technical and security logs: Retained according to security, troubleshooting and system-management needs.
When information is no longer required, we will take appropriate steps to delete it, anonymize it or otherwise dispose of it in accordance with applicable requirements, unless continued retention is permitted or required by law.
A request to delete information may be subject to legal, contractual or other lawful retention obligations.
How We Protect Personal Information
Duolala aims to protect personal information through appropriate administrative, technical and organizational measures. The safeguards used should reflect the nature of the information, the purposes of processing and the risks involved.
Measures may include restricting access to authorized personnel, managing account permissions, protecting systems against unauthorized access, handling project files through controlled channels and reviewing service providers involved in information processing.
Confidential design files, quotation details and project records should be accessible only to people who need them for an authorized purpose. Information should not be reused for unrelated projects or shared publicly without the necessary authorization or lawful basis.
No website, electronic transmission or storage system can be guaranteed to be completely secure. If you have concerns about the handling of a particular file or project, contact us through an appropriate communication channel.
Your Privacy Rights
Depending on your location and the privacy laws applicable to the processing, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Request restriction of processing in circumstances provided by law.
- Object to certain processing activities.
- Request a copy of information in a portable format where the right applies.
- Withdraw consent where processing relies on consent.
- Opt out of certain sales, sharing or targeted advertising activities where applicable.
- Lodge a complaint with the relevant privacy regulator.
How to Submit a Request
Email info@duolala.com with the subject line “Privacy Request.” Describe the information or processing activity concerned and the action you are requesting.
We may ask for information reasonably necessary to verify your identity or clarify the scope of the request. Please do not send passwords, payment credentials or unnecessary sensitive information.
We will assess and respond to requests within the timeframes and under the conditions required by applicable law. Some requests may be limited or declined where a lawful exception applies, and we will explain the position where required.
You may also have the right to contact the relevant data protection authority or privacy regulator in your jurisdiction.
Third-Party Websites and Embedded Content
Our website may contain links to external websites or, where enabled, embedded content and services operated by third parties.
External websites may collect information, use cookies or apply their own privacy policies when you visit or interact with them. Duolala does not control the independent privacy practices of external operators.
Review the relevant third party’s privacy information before providing personal information through its website or services. The presence of a link on duolala.com does not mean that Duolala endorses every aspect of the linked service or its data-handling practices.
Privacy of Children
Duolala’s website is intended for people seeking information about custom plush products, manufacturing services and related business activities. It is not designed as a service directed to children.
We do not knowingly seek personal information from children through business inquiry forms. If you believe a child has submitted personal information through our website, contact us at info@duolala.com and provide enough detail for us to locate and assess the submission.
We will review the request and take appropriate action where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, business operations, data-processing activities or applicable legal requirements change.
When changes are made, we will update the “Last Updated” date at the beginning of the policy. Where applicable law requires additional notice or action for a material change, we will follow the relevant requirements.
We encourage visitors and business contacts to review the policy periodically, particularly when submitting new project information or using updated website features.
The policy in effect at the relevant time should be read together with any applicable contractual, confidentiality or data-processing terms.
Contact Duolala About Privacy
For questions about this Privacy Policy, personal information handled through duolala.com or a request to exercise applicable privacy rights, contact the Duolala team using the details below.
Company: Shenzhen Duolan Technology Co., Ltd.
Brand: Duolala
Email: info@duolala.com
Telephone: +86 189 2946 5598
Business Contact Address: Room 506, Building A, No. 9, Caodui Street, Longgang District, Shenzhen, China
Please use the subject line “Privacy Request” when asking to access, correct, delete or otherwise exercise rights relating to personal information. Include the nature of your request and a suitable way for us to respond.
We will review your message and handle it in accordance with applicable law and any relevant contractual obligations.
